Frequently Asked Questions

Absolutely. A member of our Case Management Team will visit to assess your parents in their home. We will then work with the assigned Caregiver to ensure that they have all the information they need to provide sensitive and respectful home care services. 

Whether it is honoring the culinary rules within a religious household, appreciating longstanding family traditions, or recognizing a particular way your parents prefer the house to be run, we will do everything in our power to provide culturally aware and sensitive home care assistance. Further, we know that our professional relationship is with both your loved one and with you—the family. If you have concerns or mid-course corrections that need to be made along the way, we are always ready to listen and adjust our services accordingly. We work together to make sure the needs of everyone are met, be it yours, your parents, or our Caregiver’s.

If, for any reason, a particular Caregiver does not seem to be working out, we will do everything we can to find someone that better meets your family’s elder care needs. This is all part of HouseWorks deep and continuing commitment to client-focused care. 

 

Yes, HouseWorks can absolutely provide non-emergency medical transportation around the Boston metro area. A HouseWorks Caregiver can pick him up at home. Unlike a traditional taxi service, our Caregivers are trained in elderly assistance. If he’s wheelchair bound, we will assist in getting him into the vehicle. Our Caregiver will wait with him at the doctor’s office, and then take him home. Once home, we’ll also make sure he is safe and settled comfortably. 

HouseWorks accepts full responsibility for the safety and security of your father door- to-door. Additionally, if we need to stop on the way home to drop off or pick up a prescription, that’s no problem at all. The only requirement in regard to transportation is a round trip. 

She’s hard of hearing and has short-term memory loss. Like lots of people, when she’s in the doctor’s office it can be hard for her to take in what’s being said.

Yes, HouseWorks can accompany your mom to the doctor and even take elderly assistance a step farther. First, a HouseWorks Caregiver will meet your mom at home. If she’s wheelchair bound, we will assist in getting her into the vehicle. We will also help with any personal health care needs that may arise before, during or after her appointment.

During the appointment, our Caregiver will sit in and take complete notes. They’ll write down the doctor-recommended follow-up steps as well as the time and date of any future appointments that are scheduled. HouseWorks will contact you promptly, either by email or phone, to let you know what was learned during the appointment. If you like, we can also email or call your mom to review what was discussed during her appointment and to remind her of any upcoming appointments or new prescriptions.

Finally, since your mom is hard of hearing, our Caregiver will advocate on your mom’s behalf by letting the doctor know to speak up and to speak slowly and clearly. The presence of a second set of ‘eyes and ears’ in the examining room is a great benefit for clients and helps to put family at ease.

HouseWorks strongly advocates for the idea of aging-in-place. Helping elderly clients to remain engaged and present in their lives is the foundation of the HouseWorks home care service model. Health experts tell us that isolation can take a toll in many different ways, both physically and mentally. The continued ability to do errands, visit friends, attend club meetings, pick up some groceries, or simply go to the library represents a key contribution to our clients’ general well-being and to their mental health. 

HouseWorks is happy to provide non-medical transportation and can schedule rides as needed or in advance for events that occur regularly. Our Caregivers are available for trips to the barber shop or hair salon, to play bridge with friends, or just to visit their loved ones. Such outings help elderly clients maintain their independence and feel connected to the world around them, especially for seniors who have enjoyed an active social life in the past.  

Call us today to schedule a ride: 617-928-1010

 

Acknowledging that it may be time to get home care assistance can be daunting, yet this is one of the most important conversations you may have with a parent. Honestly assessing your own capacity as a caregiver takes courage, but is critical to everyone concerned. Regardless of how much you love your parents or how much energy you have, there may come a time when it gets to be too much. You may find you need support sooner rather than later, so HouseWorks recommends that clients begin the conversation before a crisis arises—while everyone involved can fully participate.  

An important step is to speak with your parent’s primary care doctor. Many people choose to meet privately without their parent being present; this allows you to have a frank conversation about your loved-ones’ medical status. To protect patient privacy, the physician is only able to share private healthcare information with you if your parent has given the doctor written permission to do so. Gaining permission can be taken care of right away, clearing the way for a discussion with your parent about what the future may bring and home care options.

We can answer all your questions

HouseWorks’ goal is to ease the challenges of aging so that our clients and their families can focus on those relationships, activities and interests that are most meaningful to them. If you think the time is approaching when you’ll need help – or if that day is already here – call us at 617-928-1010 or toll free at 800-928-3393. Our Case Managers are available round-the-clock to speak with you by phone. HouseWorks is also pleased to meet with you at home.

Our Case Managers will walk you through the variety of elder care services we provide and can answer any questions you may have, including those related to cost. Moreover, matching clients with the right Caregiver is a huge part of what we do at HouseWorks. Our Case Managers will work with you one-on-one to lessen your burdens, problem-solve, and create order out of chaos. HouseWorks is here to guide you through the toughest parts of helping your parent to age-in-place.

Even if you aren’t sure whether home care services are right for you, please call us. At HouseWorks, we understand how unsettling it can be to see your parent crossing that line, when frailty becomes obvious. Our goal is to help you think things through with absolutely no pressure. You don’t need to go through this alone. HouseWorks can help.

Yes, HouseWorks can help you find an elderly companion. While HouseWorks' staff is predominately comprised of Certified Nurse Assistants and Home Health Aides, we also provide companionship-only services. In fact, it can be very beneficial for your father to develop a relationship of trust with a Caregiver now, before he needs additional care. 

We understand how painful it can be to know that a beloved parent is lonely, and to feel that you cannot always be there. Our staff will take the time to get to know your parent in order to meet his needs appropriately. For example, if a game of checkers or listening to music together is satisfying, that’s what our Caregiver will do with your parent. If your father prefers to go out for a walk in a nearby park, our Caregiver can do that too. If your father likes being read to, or likes to sit quietly just knowing that someone else is nearby, HouseWorks can make that happen.

We tailor our companionship services to meet our clients’ needs, and we know that those needs may change over time. HouseWorks will make necessary adaptations along the way and communicate with you as we do so.

With an elderly parent it can be hard to know where to begin, especially when the stakes are high and time is short. That said, there are many sources of information and advice available for seniors and their families in Greater Boston.

Words to the Wise

Get help from the start – from family, friends, and professionals. Resist the impulse to do it all yourself.

Never rely on a single source of information or advice when making eldercare decisions.

Expect at least one false start. Don’t rush to fix the problem.

Listen to the experts, but trust your own judgment.

Take control by writing everything down, prioritizing, and delegating just as you would in your professional life.

Be present in the moment. Make time to “do nothing”.

We can answer all your questions

HouseWorks’ goal is to ease the challenges of aging so that our clients and their families can focus on those relationships, activities and interests that are most meaningful to them. If you think the time is approaching when you’ll need help – or if that day is already here – call us at 617-928-1010 or toll free at 800-928-3393. Our Case Managers are available round-the-clock to speak with you by phone. HouseWorks is also pleased to meet with you at home.

Our Case Managers will walk you through the variety of elder care services we provide and can answer any questions you may have, including those related to cost. Moreover, matching clients with the right Caregiver is a huge part of what we do at HouseWorks. Our Case Managers will work with you one-on-one to lessen your burdens, problem-solve, and create order out of chaos. HouseWorks is here to guide you through the toughest parts of helping your parent to age-in-place.