Frequently Asked Questions

Absolutely. A member of our Case Management Team will visit to assess your parents in their home. We will then work with the assigned Caregiver to ensure that they have all the information they need to provide sensitive and respectful home care services. 

Whether it is honoring the culinary rules within a religious household, appreciating longstanding family traditions, or recognizing a particular way your parents prefer the house to be run, we will do everything in our power to provide culturally aware and sensitive home care assistance. Further, we know that our professional relationship is with both your loved one and with you—the family. If you have concerns or mid-course corrections that need to be made along the way, we are always ready to listen and adjust our services accordingly. We work together to make sure the needs of everyone are met, be it yours, your parents, or our Caregiver’s.

If, for any reason, a particular Caregiver does not seem to be working out, we will do everything we can to find someone that better meets your family’s elder care needs. This is all part of HouseWorks deep and continuing commitment to client-focused care. 

 

Yes. Every HouseWorks Caregiver is bonded. 

A bond ensures that the individual’s criminal background has been thoroughly checked out by an insurance company. It also means that the insurance company has secured funds that are available to the customer in case of theft. Consumer protection organizations such as the Better Business Bureau recommend hiring only contractors and service providers who are “bonded and insured” to do work at your home. HouseWorks understands the importance of trust when it comes to hiring a home care agency and we work hard to foster confidence with our clients.   

All HouseWorks Caregivers wear name badges that include their first name, last name, and a recent photo. While HouseWorks does not provide uniforms, you can rest assured that your Caregiver will always be professionally attired. To help you and your loved one prepare for a Caregiver, HouseWorks can even send you a profile ahead of time. These profiles include a picture of your Caregiver along with some basic details such as their personal interests, languages spoken, and how long they’ve been working in the home care industry. 

If at any time you feel that things are not working out between your loved one and our Caregiver, call us. We will try to trouble-shoot any issues that may arise and if necessary, we’ll happily find you another Caregiver who is a better fit. HouseWorks understands that sometimes getting along is simply a matter of ‘chemistry.' Our focus is—and will always be—on finding the right kind of home care assistance to meet your family’s individual needs.